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After contacting the casino for clarification, the player could not find any corresponding bank transactions, which led to the refusal of their withdrawal. The player's verification was eventually completed, but the casino imposed a daily withdrawal limit and delayed the process, citing extensive checks. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the matter. The player from Germany had deposited €316.62 and completed KYC in the casino, playing through a wager of €24,000. After a significant win, he faced accusations of fraud, which resulted in the confiscation of his winnings and a refund of his deposit. The Complaints Team intervened, and after further investigation, the casino agreed to return the player's winnings in full as a gesture of goodwill.

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